Welcome to the Bladehq Store FAQ. Engineered for precision, built for your adventure. Below you’ll find answers to common questions about our premium knives, tools, and services. Gear up with confidence.

Quick Summary: Based on our analysis, Bladehq Store caters to tactical professionals, outdoor enthusiasts, and precision tool collectors. Our style is professional, reliable, and adventure-focused. Our products are characterized by precision engineering, durability, and premium quality from brands like Benchmade, CRKT, and Boker.

Products & Collections

What brands and types of knives/tools do you sell?
We curate premium collections from top-tier manufacturers. Our current menu includes:

Benchmade (Auto) Benchmade (Fixed Blade) Benchmade (Folding)
Boker (Auto) CRKT (Folding) Toolkits

We focus on precision-engineered gear built for reliability in tactical, outdoor, and collection scenarios.
Are your products new and authentic?
Absolutely. Every Benchmade, CRKT, Boker, and toolkit we ship is guaranteed to be 100% authentic and in factory-fresh condition. We are committed to offering unparalleled quality and undeniable value.
How do I choose the right knife for my needs?
Consider your primary use:
  • Tactical/Professional: Explore our Benchmade Auto and Boker Auto selections for dependable, quick-deployment tools.
  • Outdoor Adventure: Benchmade Fixed Blade knives offer robustness for expeditions.
  • Everyday Carry (EDC) & Collection: Benchmade Folding and CRKT Folding knives provide innovative designs and precision for daily use or collection.
  • Multi-Tool Needs: Our curated Toolkits are essential for versatile functionality.

Ordering, Payment & Account

What payment methods do you accept?
We offer secure, hassle-free payment processing through:

Visa MasterCard JCB PayPal

All transactions are protected.
Do I need to create an account to order?
No, you can check out as a guest. However, creating an account allows for faster future purchases and easier order tracking.
Is my payment information secure?
Yes. We utilize secure payment gateways and do not store your full payment details on our servers. Your financial security is a priority.

Global Shipping & Delivery

Where do you ship to?
We offer global delivery engineered for reliability. However, due to carrier restrictions, we are currently unable to deliver to a select few Asian and remote regions. Your shopping cart will automatically update to reflect any limitations based on your shipping address.
What are my shipping options and timelines?
All orders are processed with care within 1-2 business days before dispatch.

🚀 Standard Shipping – $12.95
Carrier: DHL or FedEx
Timeline: 10-15 business days after dispatch.
Ideal for: The adventurer or professional who values a balance of speed and cost. Includes premium tracking.

🎯 Free Shipping
Carrier: EMS
Timeline: 15-25 business days after dispatch.
Ideal for: The value-driven enthusiast. Automatically applied to orders over $50. Perfect for planned upgrades.
How is my order packaged for shipment?
Every item undergoes a meticulous process. We use secure, discreet, and reinforced packaging to ensure your blades and mechanisms arrive in pristine, factory-fresh condition. We understand the precision of your gear demands precision in handling.
Can I track my order?
Yes. Once your order ships from our HQ in Greensboro, NC, you will receive a tracking link via email to monitor your gear’s journey in real-time, directly to your doorstep.

Returns & Warranty

What is your return policy?
Your satisfaction is paramount. We offer a straightforward 15-day return policy from the date you receive your order. If the product isn’t the perfect fit, please contact us to initiate a return.
What condition must items be in for a return?
Items must be returned in unused, original condition, with all packaging and materials. For safety and hygiene, knives that have been used or sharpened cannot be accepted.
Do you handle manufacturer warranties?
All our products come with the full manufacturer’s warranty. We recommend registering your product with the brand (e.g., Benchmade) upon receipt. For warranty service assistance, please contact our support team.

Need Further Assistance?

Our relationship with you doesn’t end at checkout. Our dedicated team is here to ensure your experience matches the quality of our gear.

Email Support: [email protected]

Store Address: Bladehq Store | 1388 Blane Street, Greensboro, US 27411

Explore our curated collections and gear up for your next adventure with confidence.

Engineered for Precision. Built to Last. Priced for You. Delivered with Care.

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